OLAJUMOKE MOSHOOD
Customer Success Associate | Client Relationship Management
Lagos, NG.About
Results-driven communications specialist with extensive experience in client relationship management, strategic planning, and data-driven performance optimization. Proven ability to build strong stakeholder relationships, drive customer retention, and deliver measurable value through impactful campaigns and proactive support. Eager to leverage a track record of enhancing client satisfaction and achieving business growth in a Customer Success Associate role.
Work
Yaba, Lagos State, Lagos State, Nigeria
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Summary
Managed key client accounts and programs, ensuring successful campaign execution and fostering strong relationships to drive brand visibility and client satisfaction.
Highlights
Cultivated and strengthened relationships with key media outlets and influencers, increasing media placements by 60% and positive media coverage by 25% for clients.
Served as the primary point of contact for a major client, Henkel, coordinating media relations and press releases to boost company awareness in target markets.
Managed and coordinated multi-channel media campaigns for diverse clients, achieving a 15% increase in overall campaign performance through seamless execution.
Analyzed campaign data to identify optimization opportunities, enhancing client ROI by 20% and informing strategic communication decisions.
Collaborated cross-functionally to ensure 90% on-time delivery for all projects, consistently meeting deadlines and exceeding client expectations.
Lekki, Lagos State, Lagos State, Nigeria
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Summary
Supported marketing communications initiatives, focusing on client engagement and performance optimization to enhance brand visibility and achieve business objectives.
Highlights
Achieved an 80% customer retention rate, directly contributing to a 20% increase in annual recurring revenue for the organization.
Assisted with client media training and facilitated media events, including press conferences and briefings, to enhance client communication capabilities.
Analyzed campaign data to identify areas for improvement, optimizing performance and delivering a 20% increase in ROI for clients.
Negotiated favorable rates with media vendors, resulting in 15% cost savings while maintaining high visibility for client campaigns.
Initiated and developed a social media plan, expanding company branding and increasing Twitter followers by 74% within the first year.
Volunteer
International Relations Students' Association (IRSA OAU)
|Academic Secretary
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Summary
Managed academic communications and facilitated learning initiatives for students and faculty.
Highlights
Served as the primary point of contact for inquiries from over 500 students, faculty, and external parties regarding academic matters, ensuring timely and accurate responses.
Prepared and distributed official communications, including academic announcements and updates, to a large student body.
Oversaw the organization and storage of critical academic documents and related materials, improving accessibility and record-keeping efficiency.
Facilitated well-structured and engaging tutorial sessions for diverse student groups, promoting effective learning through tailored plans and interactive activities.
Awards
Republic of Korea Prize
Awarded By
Republic of Korea
Awarded for being the top graduating student in Asia in World Politics, demonstrating exceptional academic achievement and analytical rigor.
Languages
English
Certificates
Skills
Customer Success & Relationship Management
Client Liaison, Stakeholder Management, Customer Retention, Client Advocacy, Onboarding Support, Issue Resolution, Client Enablement.
Communication & Presentation
Strategic Communication, Media Relations, Content Development, Public Speaking, Reporting, Cross-functional Communication.
Data Analysis & Optimization
Analytics & Metric Tracking, ROI Analysis, Performance Optimization, Market Research, Competitor Analysis, KPI Tracking.
Project & Campaign Management
Project Coordination, Campaign Execution, Strategic Planning, Time Management, Deadline Management, Resource Allocation.
Digital Marketing & Tools
Digital Campaigns, Social Media Marketing, Brand Management, Content Marketing, Google Alerts, Sprout Social, Zoho, TalkWalker.
Business Acumen
Business Development, Vendor Negotiation, Budget Management, Strategic Partnerships.