OLAJUMOKE MOSHOOD

Customer Success Associate | Client Relationship Management
Lagos, NG.

About

Results-driven communications specialist with extensive experience in client relationship management, strategic planning, and data-driven performance optimization. Proven ability to build strong stakeholder relationships, drive customer retention, and deliver measurable value through impactful campaigns and proactive support. Eager to leverage a track record of enhancing client satisfaction and achieving business growth in a Customer Success Associate role.

Work

Precise Platforms
|

Senior Analyst, Brand Account & Programs Manager

Yaba, Lagos State, Lagos State, Nigeria

Summary

Managed key client accounts and programs, ensuring successful campaign execution and fostering strong relationships to drive brand visibility and client satisfaction.

Highlights

Cultivated and strengthened relationships with key media outlets and influencers, increasing media placements by 60% and positive media coverage by 25% for clients.

Served as the primary point of contact for a major client, Henkel, coordinating media relations and press releases to boost company awareness in target markets.

Managed and coordinated multi-channel media campaigns for diverse clients, achieving a 15% increase in overall campaign performance through seamless execution.

Analyzed campaign data to identify optimization opportunities, enhancing client ROI by 20% and informing strategic communication decisions.

Collaborated cross-functionally to ensure 90% on-time delivery for all projects, consistently meeting deadlines and exceeding client expectations.

Bora Africa
|

Marketing Communications Assistant

Lekki, Lagos State, Lagos State, Nigeria

Summary

Supported marketing communications initiatives, focusing on client engagement and performance optimization to enhance brand visibility and achieve business objectives.

Highlights

Achieved an 80% customer retention rate, directly contributing to a 20% increase in annual recurring revenue for the organization.

Assisted with client media training and facilitated media events, including press conferences and briefings, to enhance client communication capabilities.

Analyzed campaign data to identify areas for improvement, optimizing performance and delivering a 20% increase in ROI for clients.

Negotiated favorable rates with media vendors, resulting in 15% cost savings while maintaining high visibility for client campaigns.

Initiated and developed a social media plan, expanding company branding and increasing Twitter followers by 74% within the first year.

Volunteer

International Relations Students' Association (IRSA OAU)
|

Academic Secretary

Ile-Ife, Osun State, Nigeria

Summary

Managed academic communications and facilitated learning initiatives for students and faculty.

Highlights

Served as the primary point of contact for inquiries from over 500 students, faculty, and external parties regarding academic matters, ensuring timely and accurate responses.

Prepared and distributed official communications, including academic announcements and updates, to a large student body.

Oversaw the organization and storage of critical academic documents and related materials, improving accessibility and record-keeping efficiency.

Facilitated well-structured and engaging tutorial sessions for diverse student groups, promoting effective learning through tailored plans and interactive activities.

Education

Obafemi Awolowo University
Ile-Ife, Osun State, Nigeria

Bachelor of Science

International Relations

Grade: 4.04/5.0

Courses

Diplomacy

Foreign Policy

Research Methodology

Awards

Republic of Korea Prize

Awarded By

Republic of Korea

Awarded for being the top graduating student in Asia in World Politics, demonstrating exceptional academic achievement and analytical rigor.

Languages

English

Certificates

Diploma in Public Relations & PR Management

Issued By

Udemy

Diploma in Social Media Marketing & Management

Issued By

Udemy

Diploma in Customer Service

Issued By

Alison

OloriSuperGal Media Internship

Issued By

OloriSuperGal Media

Delegate of Chile in the Ife Model United Nations (IFEMUN) on the UN Women Committee

Issued By

Ife Model United Nations

Customer Relationship Management (CRM)

Issued By

Side Hustle Internship

Soft Skills

Issued By

Jobberman

Skills

Customer Success & Relationship Management

Client Liaison, Stakeholder Management, Customer Retention, Client Advocacy, Onboarding Support, Issue Resolution, Client Enablement.

Communication & Presentation

Strategic Communication, Media Relations, Content Development, Public Speaking, Reporting, Cross-functional Communication.

Data Analysis & Optimization

Analytics & Metric Tracking, ROI Analysis, Performance Optimization, Market Research, Competitor Analysis, KPI Tracking.

Project & Campaign Management

Project Coordination, Campaign Execution, Strategic Planning, Time Management, Deadline Management, Resource Allocation.

Digital Marketing & Tools

Digital Campaigns, Social Media Marketing, Brand Management, Content Marketing, Google Alerts, Sprout Social, Zoho, TalkWalker.

Business Acumen

Business Development, Vendor Negotiation, Budget Management, Strategic Partnerships.